Lic. 1119747
About the Role
Rightway Enterprises is seeking an experienced Office Manager to oversee daily operations at our retail store. This role is essential in ensuring smooth, efficient operations, delivering excellent customer service, and supporting our sales team in a fast-paced environment.
As the Office Manager, you will be responsible for managing administrative tasks, handling customer inquiries, supporting inventory management, and creating a welcoming environment for our customers and team members alike.
Key Responsibilities:
Daily Operations Management: Oversee and manage day-to-day store operations, including scheduling, opening and closing procedures, and general store upkeep.
Customer Service: Provide exceptional customer service, assisting customers with inquiries, coordinating follow-ups, and resolving issues with a friendly and professional approach.
Administrative Support: Handle all administrative duties, including order processing, inventory tracking, data entry, and documentation.
Team Support: Work closely with the sales team to ensure a smooth workflow, assist in staff training, and maintain a positive, productive store environment.
Inventory & Ordering: Track and manage store inventory levels, coordinate reordering of supplies, and work with vendors to ensure timely product availability.
Financial Management: Support cash handling, invoicing, and daily reconciliation, and assist with budget monitoring and reporting.
Sales & Product Knowledge: Provide guidance to customers about Rightway’s products and services, and support the sales team with product information, promotions, and upselling.
Technology Management: Utilize Microsoft Office and other software tools for scheduling, inventory management, reporting, and customer relationship management (CRM).
- Experience: Minimum of 2 years in an office management, administrative, or operations role, preferably in a retail or customer-focused environment.
- Computer Proficiency: Strong skills in Microsoft Office Suite (Excel, Word, Outlook) and experience with scheduling, inventory, or CRM software.
- Customer Service: Exceptional customer service skills with a focus on creating a welcoming, positive experience for every customer.
- Organizational Skills: Highly organized, detail-oriented, and able to manage multiple tasks, including scheduling, inventory tracking, and daily store operations.
- Sales Experience: Sales background or experience in a retail setting preferred; knowledge of home improvement products a plus.
- Problem Solving: Ability to handle customer inquiries and resolve issues independently and professionally.
- Team Leadership: Strong leadership skills to support store staff, assist with training, and foster a positive team environment.
- Communication Skills: Excellent verbal and written communication skills for internal coordination and customer interaction.
- Availability: Flexible availability to accommodate retail hours, including weekends if necessary.
This role is ideal for someone who is customer-focused, organized, and ready to contribute to the success of Rightway's retail operations.
Requirements
About the Company
Rightway Enterprises is a trusted name in home improvement, specializing in high-quality remodeling, ADUs, and flooring solutions in the San Diego area. With a commitment to outstanding customer service, fair pricing, and exceptional craftsmanship, we’re dedicated to making homeowners’ dreams a reality.
Our team values integrity, expertise, and a customer-first approach. Join Rightway, where we’re passionate about setting a new standard in the industry and delivering beautiful results on every project.